Last updated: February 2026  ·  GRP KIOSK4YOU LTD  ·  Company No. 15792840

1. Scope of This Policy

1.1 This policy applies exclusively to business-to-business (B2B) transactions. GRP KIOSK4YOU LTD does not supply goods to consumers.

1.2 As a UK-based manufacturer of bespoke GRP kiosks and enclosures, the majority of our products are manufactured to order to customer-specified dimensions and configurations. This affects return eligibility as described below.

1.3 This policy should be read alongside our full Terms & Conditions of Sale.

2. Standard Products — Eligibility for Returns

2.1 Standard catalogue products (non-customised) may be returned within 14 days of delivery, provided that:

• The goods are in their original, unused condition
• Original packaging is intact and undamaged
• A valid proof of purchase is provided
• Written return authorisation has been obtained from the Company prior to return

2.2 Returns of standard products are subject to a restocking fee of up to 25% of the invoice value to cover handling, inspection, and repackaging costs.

2.3 The cost of return delivery is the Customer’s responsibility unless the return is due to a fault or error on the part of the Company.

3. Bespoke and Made-to-Order Products

3.1 All GRP kiosks manufactured to a Customer’s specific dimensions, configuration, or finish are considered bespoke and are exempt from standard return rights.

3.2 Customers are strongly advised to verify all specifications — including external dimensions, door configuration, cable entry positions, and finish — before confirming an order.

3.3 Modifications to an order specification after manufacture has commenced may not be possible and may incur additional costs.

4. Damaged or Incorrect Goods

4.1 The Customer must inspect all goods upon delivery. Any damage, shortage, or discrepancy must be reported in writing to sales@kiosk4you.co.uk within 48 hours of receipt.

4.2 Claims submitted after this period may not be accepted. We strongly recommend photographing goods at the point of delivery, particularly if any external packaging damage is noted.

4.3 Where goods are confirmed to be damaged in transit or do not match the confirmed order specification, the Company will, at its discretion:

• Arrange collection and replacement at no charge to the Customer
• Issue a partial or full credit note against the relevant invoice
• Carry out repair or remediation where this is a practical and proportionate resolution

5. Warranty Returns and Defects

5.1 Goods are covered by a 12-month manufacturing warranty from the date of delivery. Please refer to Section 7 of our Terms & Conditions for full warranty terms.

5.2 To raise a warranty claim, please contact us in writing with:

• Your order or invoice number
• A description of the defect or issue
• Photographic evidence of the defect
• Date of delivery and current installation status

5.3 Warranty claims will be assessed within 5 working days of receipt. The Company reserves the right to inspect goods prior to agreeing a remedy.

5.4 Warranty does not cover damage resulting from improper installation, modification, misuse, or fair wear and tear.

6. Order Cancellations

6.1 Orders may be cancelled in writing prior to the commencement of manufacture. If materials have been ordered or preparatory work has commenced, the Company reserves the right to retain the deposit and/or charge for costs incurred.

6.2 Once manufacturing has commenced, cancellation will not entitle the Customer to a refund. The Company may, at its discretion, agree to a partial credit where reasonable.

6.3 Cancellation requests must be submitted in writing to sales@kiosk4you.co.uk and are only valid once acknowledged in writing by an authorised representative of the Company.

7. Refund Process

Where a refund is agreed and approved by the Company, it will be processed as follows:

1. Customer submits a written return or refund request to sales@kiosk4you.co.uk
2. Company reviews the request and issues a Return Merchandise Authorisation (RMA) number if approved
3. Goods are returned using the method agreed with the Company (RMA number must be clearly marked)
4. Company inspects returned goods upon receipt
5. Refund or credit note issued within 10 working days of inspection approval

Refunds will be made via the original payment method or by bank transfer where agreed. Credit notes are valid for 12 months from the date of issue.

8. Goods Not Eligible for Return

The following goods are not eligible for return or refund, except in the case of manufacturing defect:

• Products manufactured to bespoke or custom specifications
• Goods that have been installed, modified, or used
• Goods returned without prior written authorisation
• Goods returned in damaged, incomplete, or unsuitable condition
• Orders cancelled after manufacture has commenced

9. Statutory Rights

Nothing in this policy affects the Customer’s statutory rights under applicable UK law, including the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982 (as amended). These terms apply in addition to, and do not reduce, any rights provided by law.